At Salesumentary, we're committed to customer satisfaction. If for any reason you are not completely satisfied with our services, we offer a refund policy under the following conditions:
1. **Eligibility for Refund**: Refunds are available to all customers who request them within 30 days from the date of purchase or contract initiation.
2. **Exclusions from Refunds**: While we offer full refunds, it's important to note that we deduct the hard costs incurred during the production of any video or web media. This includes, but is not limited to, expenses related to contractors and employee time that have been invested in the project.
3. **Process for Requesting a Refund**: To initiate a refund, please contact our customer service team at ask@salesumentary.com. Provide your name, order number, and the reason for the refund request. Our team will review your request and get back to you within 7 business days.
4. **Calculation of Refund Amount**: The refund amount will be calculated as the total amount paid minus the hard costs incurred in producing any video/web media. A detailed breakdown of these costs will be provided upon request.
5. **Refund Method**: Refunds will be processed to the original method of payment unless otherwise specified.
6. **Additional Terms**: Salesumentary reserves the right to modify or terminate this refund policy at any time. Any changes will be effective immediately and communicated to our customers.
For any questions or clarifications regarding our refund policy, please feel free to contact us.
